My dual tuner unit is very slow to start playing. If I reset it (hit the button on back) it is great for a two or three days then I have to reset it again. Is there a memory leak in there? I am running 2.2.8.
Cheers,
Jonathan
@Jonathan_Gourd Haven’t heard widespread reports of anything like this; we’re confident the firmware is running well right now. There could still be an issue or something going on though. Don’t hesitate to send us a ticket directly. We can take a look and see what’s causing this behaviour.
Should I wait for it to be misbehaving again before I open the ticket so you can poke around in it while it’s doing it?
Sure! If it does crop up again at all, send us a note ASAP and we’ll take a look.
I did open a ticket but somehow the ball got dropped. I was told to check my Roku version and then drop my quality down to 3mbs. I did this and there has only been a continual degradation of this unit. At this point I reset it, everything is fine for an hour and then the slow eventual death occurs. It starts with seeking ahead taking longer than the time fast forwarded. It progresses to the playback starting and stopping. The last step is it times out completely. This is not a Roku problem as suggested by tech support. This is every method of access I possess (IOS, OSX, Android, Plex Plugin).
Would reformatting the hard drive fix this? Do I have a defective unit? The first few weeks with it ran perfectly.
Cheers,
Jonathan
I may have a “me-too”, but not quite to your extent. This weekend Tablo response on my Nexus was extremely slow. Any action took several seconds. I rebooted the Tablo and all is back to normal. The slowness has not yet returned.
@Jonathan_Gourd I believe our support team touched base today. We’d like to dive deeper on this with you - we’ll get this sorted.