Not getting any prompt for update when connecting to my.tablotv.com

Hi,

I haven’t used the device for a few years. Today when I connected to the Tablo using Chrome, got message “This app requires your Tablo to be running firmware 2.2.18 or higher . To update your Tablo, visit my.tablotv.com and follow prompts”. But when I connect to it, I got exactly same page, without any prompts or links for update.

Thank you.
S

If the Tablo has been offline for a long time, you might need to wait a while for the servers to tell your unit that an upgrade is waiting. Hopefully it can handle a bunch of missed updates.

Thank you very much. Hopefully the device will receive update notice like you said.

If you haven’t already, send our support team a ticket and we can work with you to get things updated.