No thumbnails (on Roku) and failed recordings


Been having a few issues with thumbnails not being generated (even after 1 day) and some failed recordings. For the failed recording it did say no available tuner, but I did check conflicts and this happened a few times, so I am pretty sure there was a tuner available. I am wondering if one of the 4 tuners are not working correctly?

@TabloSupport Any way to check this? Or could the cause be something else?

@lashanw - We can definitely check things out for you. Just pop us a note and we’ll set up a remote session: