Newest AppleTV and 4th Gen 4 tuner started stuttering all video badly suddenly 7/13/26

Support & Troubleshooting
1

I am having first major issue with my 4tuner Tablo, may be a a year old and all of my 4k AppleTVs (2) but not my oldest old remote AppleTV that still works fine. Very disappointed.

Reset my router, reset and reinstalled Tablo on my appletvs then did yet another reset on all

All software is current on AppleTVs and Tablo

Nothing has brought back smooth video playback and every other app works flawlessly on AppleTVs

Tablo runs perfectly on our iPhones and iPads and LG TV

Echo Show 21 runs it fine as well

it appears to be specific to AppleTV

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2 Likes
2

Sorry you’re running into that @SteveHas,

By stuttering video, does it hang with a revoling circle and then play again, start and stop without it, or something else?

3

It has a pin wheel in the upper left spinning seemingly non-stop. Every 10-15 seconds the video will jerk forward then freeze again. This process repeats itself and never plays normally.

The AppleTVs are completely unwatchable now.

Both recordings and live.

It’s useless

4

It has a pin wheel in the upper left spinning seemingly non-stop. Every 10-15 seconds the video will jerk forward then freeze again. This process repeats itself and never plays normally.

The AppleTVs are completely unwatchable now.

Both recordings and live.

It’s useless

5

@SteveHas,

We’ve brought this up to the product team, they’re wondering if this happens with all channels or only select ones. If select ones, which ones and are they over-the-air, streaming or both?

6

It’s every channel and so far every recording on the two newest AppleTVs only

The oldest is fine

7

Hey @SteveHas,

If you would, would you check Apple TV Settings → General → About → Model and share with us the tvOS version and models of your Apple TVs? Noting which ones work and which ones do not.

8

everything is up to date

All 3 are running TVos 26.5

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9

Hi @SteveHas,

Thanks for working with us so far. We have some theories what might be happening.

In the Apple TV settings for the ones that are seeing the issue (the newer Apple TVs), can you try going to Video and Audio → Audio Format, then check at the bottom if the “Continuous Audio Connection” feature is there? If it is and is ON, can you try turning it OFF, then force close the Tablo app (Double click the “TV” button on the remote, then swipe the app up), then reopen it? Then see if the issue still occurs.

10

I checked this yesterday during my many attempts to fix

That option does not even show up in the audio settings area of any of my AppleTVs

I wonder if this is because I play sound from all my TVs through Apple HomePods.

In any case that was not an option

11

I will double check when I get home today though

12

I’m having the same problem with the HomePods. I have to select TV Speaker as the audio out for it to work.

13

Does that get your video to plate correctly?

I should pint out that of my two new appletvs that are experiencing this

One has two Homewood mini’s connectedThe other two of the large ones

The older AppleTV that works is connected to one HomePod mini

All of them are the current generation HomePods and so is up to date

14

Yes, video plays correctly after you switch to TV Speaker rather than Homepods. I don’t see the option to turn off ‘continuous audio connection’ either. I’m using a pair of the Homepod Minis.

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15

I don’t see the option to turn it on or off

It’s just not there either way on any of my appletvs

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16

Same. I even looked in the Home App to see if there was anything in the Homepod configs that might help. Didn’t see anything there.

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17

I have the same problem. I use Apple TV and HomePods. Everything was fine until a few days ago

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18

:+1: same here

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19

To a T, literally started having these exact issues yesterday. I followed what mastrfish did, changed my audio output to the TV instead of my two HomePods, and the channels have been playing flawlessly now. Table also has been running perfectly on my iPhone. I’ll stand by for a fix so that I can use my HomePod speakers again.

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20

And when did your HomePods get the 26.5 software update.