I intalled the new update on my Tablo. One day later the blue light is out and my Tablo cannot be found. I have tried reset button and unplugging the unit. Appears to have no power. It was working wonderful before the update.
I have the same issue… 4th Gen 4 tuner… Chat had me do a reset/rollback attempt, but still not seeing anything. The power adapter reads 12 volts, so it’s not that.
Your problem started right after you installed the new update?
Yes, it was working last night, and then I initiated the update, and found it was dead this morning.
Support is going to replace it under warranty.
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Unfortunate, but they’re doing you right.
How do you roll back the update?
I have seen instructions that require the device Reset button be pushed while plugging in the power connection. You then unplug it and plug it back in. This was documented on their faq page I believe.
Still waiting to see if they will replace mine as it was the update that bricked this one.
I have never heard of those instructions. If you hold the reset button for three seconds it does a factory reset.
Well, this sucks. Tablo/Nuvyyo is NOT going to honor that this is their fault at bricking my 4th gen unit.
Time to post this on all the sites as a Warning to STAY AWAY from Tablo.
If a simple Patch can brick a hardware device, they should not be in the business of selling this product.
F’ You Nuvyyo
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Did they give you a reason?
They said it was out of Warranty, which is true. I told them that initially and offered to send the unit back for service, post paid. They failed to respond to that offer.
I think this calls for a BBB review as well as warnings to all on social media…
Tagging @TabloSupport to see if they can chime in.
So if your post was 3 days ago that was Friday at Noon it looks like. Did you also do any type of ticket besides chat? Your response seems a bit aggressive when your initial post was 3 days ago as @CarbonCompound mentioned.
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I had started with Chat, and then opened a ticket: 473792
I could provide the full dialog of the email thread, but it was really just them pointing to the Warranty status. No response or comment about the timing of this units failure.
Strange that it would die, as in totally dead, due to the timing of the Update I initiated.
Support was responsive, just not to acknowledge the obvious to me timing of this issue.
Hope this helps.
Sorry, I just signed on this community 3 days ago. I purchased the 4th gen in October 2024…
Don’t disagree with the timing. Since you provided the ticket # hopefully @TabloSupport can take a look and see if there is anything they can do for you.
Don’t disagree with posting your frustrations on this community, the squeaky wheel gets grease.
My angle was just especially if you have had the device over a year now and haven’t needed to post about support, maybe give them a little more time to escalate this before saying you are going to post negative information based on a single chat/ticket interaction. I’m in technical support myself and we all know it’s just as much about who you end up talking to initially vs the company themselves when the issue then gets escalated to the right folks.
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That’s unfortunate. You might want to ask them if they’ll goodwill a replacement given that it happened with a firmware update. DON’T do this by chat - send an email to support referencing the ticket number and asking for that consideration.
Or call and speak to a human.
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I was pleading with them to do the right thing in light of the timing… I guess my next steps are to actually call support and request to escalate the case. Thanks for the feed back.
Thanks for the heads up