NEW - Tablo App for Amazon Fire TV Update (1.3.4)

Is there a way for us to contact Amazon to find out what they’re going to do? I was looking on their website to see if there was a way to contact someone with the Fire TV team

You can send them a tweet (https://twitter.com/amazonfiretv) or send them a message via the website: (https://www.amazon.com/gp/help/customer/display.html) but they’re not big on back & forth conversations :wink:

I did see that other Fire TV devices received a firmware update today, but none for the 3rd gen :frowning:

Another fairly low cost option would be to get a Raspberry PI and load it up with KODI and surlatablo. You can use surlatablo to rip your recordings onto the PI and KODI to play them on your TV.

I have removed my 3rd gen Fire device from my Sony 4K TV and put it on my older 720 TV in my office where I am not having any problems with Tablo. Plugged in the 2nd gen Firestick to the Sony. Will keep the 3rd gen off the Sony until the bug is fixed between Amazon and the Tablo App. The “herky jerky” video really bothers me. Please find a fix soon!

I just got the 4k Firetv and downloaded the Tablo app and I am getting the jittery screen like everyone else. Is there anything for an update or what can be done? Thanks

Hello everyone, I seem to be having the same issues contained in this thread, and just checking to see if there are any updates, or ETA on a fix. The choppiness is so bad with my new Fire tv (4K version) that I’m unable to use Tablo. 2.2.16 and fire tv app is 1.3.4 build 8000117.
Thank you.

Oh oh!

I just received my 4-Tuner Tablo (shipped to my office) and took it out of the box. I haven’t even taken it home yet. Thought I would log onto the Tablo web site to see if any new firmware would need to be installed. Then I see THIS thread…

Yes - you guessed it - I was planning on using this with my 4K Fire TV but apparently its not completely compatible. I also see this thread was started in Nov and still no resolution from Tablo.

Looks like the product doesn’t work with my 4K FireTV and it also looks like the company is in no rush to get this issue resolved.

I’ll be sending it back to Amazon ASAP…

Too bad!

@evanevery Sorry, we’re pretty bummed out about the lack of compatibility as well.

We have highlighted this on our apps & compatible devices page:

We’re working on this now so we can (hopefully) have a workaround or fix for this in the next update.

Since the fix isn’t obvious (as everything is hunkey dorey on all of the other Fire TV devices) I unfortunately don’t have a specific ETA on when you could expect this.

How is it that you are not working DIRECTLY with the corresponding engineers at Amazon to resolve this?

Seems to me both Tablo and Amazon would benefit from what might be learned (and certainly what would be resolved).

In the big Amazon scheme of things tablo is a grain of sand in the vast Sahara desert.

Their weekly electricity bill is probably more then what Nuvyyo’s value is.

And unless it’s the actual end of the world, R&D engineers usually have restrictions on outside contact.

Well, in the scheme of things, Amazon DOES CARE VERY MUCH about public opinion of their products…

Here’s a group suggestion for EVERYONE having this problem:

I logged into my Amazon account and posted a “ONE STAR REVIEW” with details about how the new 4K FireTV does not work with the premium OTA Streaming DVD App (Tablo).

WITHIN 1 HOUR I had an UNSOLICITED email from an Amazon support specialist who said they tried to contact me at my phone number on file about wanting to resolve my problem. I have since emailed them back and waiting for a response…

Note that I tried a similar tactic with a different problem regarding their ECHO SHOW and through a similar process was talking to product specialist on the phone within 24 hrs (they called ME)! Although the user community provided a workaround for the issue I was reporting, Amazon had the issue resolved within a couple of weeks with a firmware update.

Amazon is getting some bad reviews about their new 4K FireTV so they may be particularly sensitive to these types of disclosures. …and if its a real objective problem (like we have) then they may be particularly anxious to resolve something which can be demonstrated to be fixed (unlike unquantifiable claims of “slowness”, etc). I expect they are pretty hungry for a few wins right now for the new 4K FireTV.

Out them in public with a one star review which clearly states that their new device has easily viewable problems that their older device(s) didn’t. Publicly state that even cheaper generic media streamers don’t seem to have these issues. Let them and their customer base know that the Tablo device is the best/largest/most capable OTA Steaming DVR in the market and Amazon’s premier streaming device doesn’t work with it!

You can try and present your case by working to find some mechanism to get a hold of some type of support from Amazon - or - you can factually shame them in public and wait for THEM to call YOU!

Join the other Tablo/Amazon customer’s who are publicly outing this problem. (You can search the user reviews on the page below for the word TABLO and find several postings):

I WOULD ALSO SUGGEST: After you search all the 4K FireTV user reviews for the word “tablo”, please be sure and click on the button which says you “found the review helpful”. We can all help push this problem in Amazon’s face by not only posting our own 1 star factual reviews, but also by repping all the other “tablo related” 1 star reviews as “being helpful”… If Amazon thinks that specific negative reviews are turning customers away…

Don’t kid yourself… Amazon is watching!

In the “Big Amazon Scheme of Things” that may very well be true…

But I would propose that in the “Amazon Streaming Media Player Scheme of things” is is NOT.

I only recently found out (and purchased) a 4-Tuner Tablo Device. The reason I found out about it was I did some research to find out what my options were to DVR and Stream Live TV Broadcasts to the TV’s in my house as part of a cord cutting strategy. It appears that If you want to DVR and Stream OTA content, then Tablo is one of the ONLY (if not THE ONLY) player in this specific market. (Please correct me if I’m wrong - I’ld like to know about other alternatives…)

…anyway… As the CEO of Amazon, Jeff Bezos may not be aware of this issue, but you can bet that the project manager of the FireTV devices SHOULD be.

From my perspective, a complete cable cutting solution needs to provide the ability to stream and DVR Cable and Premium channels (SlingTV) as well as stream and DVR OTA Network Broadcasts (Tablo). If a company is trying to position themself with the premier media streamer (FireTV), then I would expect them to be particularly sensitive to losing out on half of that equation by not supporting the solution provided by the clear leader (if not ONLY provider) in that field.

I’ve got a refurbed 2nd gen FireTV and an Nvidia Shield arriving on Monday. I would REALLY like to stick with FireTV if Amazon/Tablo can get this sorted out in short order.

What also should scare Amazon is that the Nvidia Shield I am testing as a FireTV replacement comes with Google Assistant. Right now I have several Amazon Echo devices in my home and office and no desire to look at Google Assistant… But if my having to use an Nvidia Shield forces Google Assistant in my face (and others) then maybe I will find out I actually prefer it…

I’m sure Amazon fire TV development has plenty of problems to work on. And you prioritize problems based on the type and severity of the problem, critical customers (Fire TV platform) as well as the number of users impacted.

I thought during the recent black friday sales, 1-2 million fire tv units were sold. How many total units has tablo sold - maybe 50,000.

Some people love Nvidia Shield. It doesn’t have a very large market share. And is a 2 1/2 year old platform.

You shouldn’t have any issues with the 2nd Gen FireTV. I have 4 of them in my home & have used them with Tablo for 1.5 years.

The new FireTV dongle is a step down from the 2nd Gen FireTV box anyway. Amazon has been really misleading regarding it. It really is nothing more than an upgraded FireStick. Not sure when the release is intended, but the upgrade for the box (the Cube) is coming eventually.

So are you just waiting for Amazon to fix this issue?

Both of my new Fire TVs have this same problem. I have an open ticket with Amazon but honestly I think I’m just going to return them both and get a roku. Not worth the hassle as it’s been a known issue for almost 2 months

Okay it has been almost a week. Any progress in resolving the issues between the 3rd Gen Firestick and TABLO?? We sure would like to be able to restart using the 3rd Gen again because of the 4K capability. It would be nice to know. Thanks much.

The solution for me was to buy a roku and return the fire tv :wink:

But, I was on a forum the other day where people were talking of doing the opposite (not a Tablo forum though). I guess what I’m trying to say, is that all app providers need to make their apps work well on every platform.

(I too, am a Roku user)

Oh well, The world is not perfect and not everything always works on the first go around.

It’s not like the Amazon Fire TV forum isn’t full of posts. After some of those issues are addressed and a new version of the OS is released, who knows what might get broken, i.e. Roku OS releases.