New firmware causing lots of Tablo drops from network

I got my Tablo just before the super bowl. It offered the 2218 upgrade? Then. I thought, cool the newest firmware. Must be good. It worked pretty well fore about an hour. The it seemed to reboot every 10 to 15 minutes. I noticed it was pretty warm to the touch. I put a small fan next to it an have it blowing across the unit right to left. Seems to help. Put I do still get random reboots. I unfortunately know the reboot led sequence alln too well. I hope they fix this soon.

Same issue here after update. Wired connection. Roku and iPhone stop connecting until Tablo power cycle. What does resetting the Roku have to do with fixing a Tablo network issue, Is the Roku app attacking the Tablo? :wink:

I have reset my wired switch, Roku and Tablo this time. If it locks up again I will try the firmware revert.

Hey folks - just chiming in here:

We’re still investigating this now, but we haven’t identified any new issues that would cause this behaviour (so far). We’re still pursuing this.

However, in the meantime, if you’re having problems, send our support team a ticket. Networks have a lot of moving parts, and often times different setups will require different solutions, and are just the result of a LAN connectivity issue, rather than a bug. We can help get you up and running - and at the same time help our investigation.

I am having the same connectivity issue as described above since I applied the new firmware upgrade. It WAS working fine and since I applied the firmware upgrade none of my devices and connect. The only way I can fix it is by unplugging the Tablo and Router and then firing up the Tablo while pressing the reset button on the back of the Tablo. Even then I have to try to connect with my computer a few times until is “re-syncs” then it works for a few hours and drops again.

I have the exact same issue with my Tablo and Roku app ever since the 2.2.18 firmware push. Right after the upgrade it worked fine but when I went to the Tablo app last night on my Roku I get a screen that says a Tablo cannot be found. The screen also displays an ad to buy a new a new Tablo. Tablo support says they are looking into the issue, but can’t find an what’s wrong. Every tip they have given so far implies the issue is with your home network setup even though multiple people are reporting the same issue. To me the issue is with the Tablo or the App. Tablo, please post the steps on how to roll back to 2.2.16 without losing my current configurations.

Same thing happened to me.
The Tablo affected was connected to our network via WiFi.
I fixed it like this:

Hey all, same issue as described above since going to the new firmware. For me, it definitely seems to be with the Roku only. If I watch a recording on my tablet, it plays back without a single interruption. Watching the exact same recording on my Roku results in constant “loading” screens.

I reached out to support, and the rep told me to lower my recording quality and turn off fast live TV startup, then closed the ticket on me without verifying that it was resolved. Quite frankly I’m a little irritated at the complete lack of effort to troubleshoot.

@TabloSupport I’ve replied to the support case asking for more info, and I’m more than happy to pass along any data that might help track down the issue. Let me know if there’s anything I can provide to help get this resolved.

Some people asked again after I mentioned it earlier. Below is the official steps from TABLO support on how to revert the firmware on your TABLO to the previous version.

NOTE: My issue is still there and has not been resolved. I hope Tablo still has this as open and are trying to figure out what is going on. In the meantime I am trying to explain to my father (who has Dimentia) not to upgrade the Tablo each time he wants to watch TV, LOL, cause it keeps asking him. facepalm LOL

Same Issues as most of the above people, reverting back to.16 and everything is fine now
Wired AC network Apple TV 4

I hope that when .18 gets tweeked because I really like the capabilities it brought to the recording features

Hey folks - If you are experiencing this issue and use Roku as one of your primary viewing devices, please drop a DM via the forum to @TabloSupport

We have created a special version of the Tablo Roku Channel that offers the same features as the current Roku Channel, but with additional event logging capabilities. @TabloSupport will provide instructions on how you can add this alternate Tablo channel to your Roku.

We’re hopeful that the data we collect via the logging on this channel may help us get to the bottom of why a small subset of you are experiencing these issues.

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Cool about the special tablo roku channel with more logging.

I don’t think i’m having any of the mentioned issues with my tablo but would probably be glad to try the more-logging channel if that could help diagnose the problem for folks who see it.

TTFN, woo hoo!

I have experienced similar issues since the update. I am on Tablo Dual and Roku. I’ll drop a DM

I am too, and DID NOT during the beta. @TabloTV and @TabloSupport what changed from last beta and released besides version? Could it be due to different weather and channel reception being bad? Usually raining when I have problems.

Anybody heard anything since installing the beta Roku channel? @TabloTV @TabloSupport, any chance you might be able to share a follow-up on what’s been found?

This network issue cleared up for me after reverting to 16 firmware and then back to 18. Just a side note, why is the paid service so much slower than the free service? Major optimizations could be gained on loading the guide and recorded programs.

I’ve tried (twice) going back to 16 and then back to 18 and each time I get the same issues.

Same here, but I seem to get less program interruptions on 2.2.16. Regardless, I plan on staying on 18 this time.

I can’t use 18. It is un-usable and gets lost with the ROKU 4 Ultra constantly. The only way to fix it is to reboot the Tablo and in some severe cases reboot the ROKU. This happens within 5 minutes of using the Tablo with firmware 18.

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I am running 2 Roku Ultras. They seemed good until 18 but when I tried to go back to 16, I got the same problems to a lessor degree. I think 18 have triggered something but the bad weather hit here about the same time as the up grade. New router, new HDD & looking at my antenna.

I am going to play with !he antenna and wait for the thunder storms. I may have to replace it also. Why do the problems seem to be worse at night?

I wish I knew more about routers. I think there are some opportunities there.

@TabloSupport has there been any progress with this? I can’t upgrade to the new firmware and if this issue does not get address my fear is that I may not ever be able to upgrade the firmware.

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