Issues with last update

Support & Troubleshooting
1

I have (2) Tablos. They worked perfectly without any issue until I think the last update. Now one of them when I pick something on the guide (live view) it allows me to pick it and then just goes back to the guide. I can’t access anything on the live guide.

Neither of them will stay connected, I will be watching something and then it looses connection, I end up power cycling both of them for the above problems and that doesn’t fix either one of them.

I have my old TIVOs right beside them and they seem to work as they always did.

Anyone elese having any issues with your Tablos? I am not sure what happened but they seem to be near worthless now since they don’t work.

They went from perfect to not even functioning.

Since I have two and they both have similar issues…that is what I think it was a firmware update the corrupted both of them?

Any thoughts or opinions?

TIA.

2

BTW, I reported this to support and got NO response. What has happened to the support from Tablo?

3

Hi there, our team would be happy to investigate this for you. I’ve checked our end on support, and the last ticket we had from you was in April of last year - did you send our team a ticket from a different email address?

Don’t hesitate to give us a call (1-844-TABLOTV (822-5688) directly if that’s easier - our lines will be open in 10 minutes. If not, please try sending our team a ticket when you have a chance and we’ll take a look.

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