Six weeks of e-mails back and forth with Support and things have only gotten worse. For the past month, I’ve been logging every detail of every error, which has been a major pain in the butt to stop what I’m doing a half dozen or more times a night to enter details into Excel. I dropped the quality to 720/5 for the bulk of those six weeks, but recently bumped it back up to 1080/8 when Support agreed that it’s not related to my network. It worked great at 1080/10 for the first six months or so. I bought a new router (same model - Linksys EA8300) just to rule that out. No improvement. I still stream Sling and Plex flawlessly. The 5G WiFi signal is strong everywhere. I’ve played with engaging and bypassing the 15 dB amp. At Support’s recommendation I’ve been using only the Preview app, which I now like better (theoretically, when it works). Still, I’ve been getting increasingly greater frequency of freezing regardless of which live channel or recording I try to watch. The freezing usually but not always ends with an error message (usually either “Failed to load video” or “An unknown error occurred”). I’ve tried not only my three 4k Fire Sticks, but my wife’s iPad and my Android phone, and the problems occur on all of them. I bought the previous 2nd Gen version of the Fire Stick again (which I used for much of last year before upgrading), and the problems continued. A few nights ago, upon turning on the TV for the first time that night, I got three consecutive different errors just trying to tune to channel 8 (“Weak Signal” > “Storage is Full” > “Failed to load video”). There is more than 500 GB of space left on the hard drive, and both Tablo and my LG TV with its own feed from the antenna report full signal strength for all of the channels. In fact, a couple months ago when I was playing with attenuators to see if my signal was too strong, it took not only removal of the 15 dB amp, but on the order of 20-30 dB of additional attenuation before the Tablo started to report less than 5 green dots for my strongest channels. The attenuators didn’t fix the problem then, so I don’t think strong signals are my problem, and I sure don’t think I have weak signals. My TV with the other split from the antenna has never blinked – perfect reception every time we’ve resorted to using it. The hard drive was ruled out long ago after trying a different (new) drive, and testing without a drive. Support can find nothing wrong with the Tablo and insists it’s an intermittent reception problem, though they haven’t been able to observe any signal issues when they’ve been in there testing.
Is there anything we’re missing? I’ve given up the last couple days even trying to use it, since it’s gotten tiresome to try to get through anything (live or recording) with having to constantly stop and run to the computer to update the log.