Hard drive won't connect

Everything worked fine the first night I set it up. This morning, it kept reconnecting to tablo and only recorded a few min of each show scheduled to record. I did a hard reset, and now the hard drive is not connected. How can I reconnect the hard drive as it’s not giving me the option. Why did only a few min of a show record. Very frustrated.

@loric - It sounds like your drive may be incompatible with Tablo. Please place a ticket with @TabloSupport and let them know what type of drive you’re trying to use. 

@loric You can send a ticket to me directly here - and as for the details, try to include as much as you can, including your Tablo’s MAC and the details on your drive.