Failed install of software download

I have a tablo duel and trying to get it set up but get a Failed Error message when downloading software with the very the helpful message of keep trying or call tech support who after 30 minutes I finally gave up waiting. Product does not work and no support…what a company. Hopefully someone out there has an answer.
tablo duel light, model tdns2b, serial # gi-c02153866

I don’t have the Tablo duel but did you try installing the correct app? Which one did you try installing?