My Roku app used to display the cover art for almost every show. Now about 75% of the ones it used to display the art work for have reverted to the blue box. The web app, iPad, etc still shows the cover art -> it’s not just for shows that don’t have any cover art. And it seems to be more predominant when multiple episodes of the TV show are recorded.
Anyone else noticing the same?
I saw that after the firmware upgrade. But on all devices. Once I get rid of ALL the episodes of a series and recorded new shows they came back.
Trying to uninstall and reinstall the app but I think the Roku site is having problems. When I try https://owner.roku.com/add/Tablo I just get “SSL connection error”. The main Roku login page gives me “CONTENT PROVIDER ERROR”. Arrgg.
Oh, Plus there was a new version of the app that you did need to uninstall and reinstall the newer version. ;)
Yeah maybe that will fix my problem. But the Roku site seems to be pooched tonight. They now say that it’s “down for maintenance” - yeah right: unplanned maintenance that is
Roku site is back so I removed the Tablo app and readded it from the link above but no change.
I don’t see any visual changes in the app at all and I still have most of the shows showing the blue box icon instead of the cover art.
Anyone else experiencing this issue? Should I see any differences with the app after reinstalling it?
Until you get rid of all episodes and then record new ones I think you are stuck, that is what I saw
I deleted all episodes of one series and let the timer record a new episode and same problem: blue box with the TV icon in it.
And there are other shows where there’s only one episode recorded from a few months ago and the cover art that used to be there is gone. It’s not all shows but it’s more than half of them.
Something buggy with the Tablo Roku app as they all show on the web or iPad.
@YYC_TV Just to confirm: the shows with the stock blue image - did you have the proper thumbnails for them before? Or were they always missing a thumbnail, and now they’re just failing to update?
So recorded America’s Got Talent last night and no name on the image like most but at least it shows in Roku
@TabloSupport : yes they definitely used to have images and they have images on the computer.
You’re welcome to remote into it if you’d like. I’ll email a support ticket as you suggested.
Thanks.
For those that are having blue-box problems…I thought I’d share my experience.
Thanks for the tip. But I really don’t want to have to delete all of my recordings let alone unschedule/re-schedule.
The bottom line is that it seems like a bug on the Roku. Maybe something to do with the resolution, dimensions, or file sizes of the cover art. They all display fine in the browser so maybe it’s an image size/resolution bug and hopefully they can work that out.
As @TabloSupport suggested I have emailed support and given them remote access to my Tablo. Hopefully that will help them work out what the issue is and eventually resolve the issue.
This evening…