Commercial skipping is not working

Wh we n I joined Tablo I also purchased the option to automatically skip commercials. It has stopped working now & after several days trying i have been unable t o get through to customer service. How do i get it to work again.

Hi @Lindin_Dotson - Sorry you haven’t been able to reach us.

These troubleshooting steps should get you back up and running:

Pro tip: it’s usually step #4.