I’ve updated my Legacy 4 turner Tablo to 2.2.58. I rescanned my channels and now my “KCAL 9-1” is “INDEPENDENT 9-1” on my Legacy app but is “KCAL 9-1” on the 4th GEN app. I think this is causing problems with my manual recordings on “KCAL 9-1” on the Legacy app. I’ve tried unplugging (resetting) my Tablo, rescanning channels, taking channel out and re-adding it with no success.
Any ideas on how to fix this?
Thanks
To be clear, you just have a legacy Tablo?
You’re accessing from both new and old app?
Just for clarity, do you mean 2.2.58?
Yes, I only have a legacy Tablo. I have both apps on my TV thru Roku. The new app (4thGen) shows the right channel ID KCAL 9-1. The legacy app shows IDEPENDENT 9-1. This happened after installing 2.2.58.
Yes, I did mean 2.2.58.
Sorry for the dumb questions.
So if you cancel the manual recording while in the old app and just reset up the manual recording, that’s not working for you?
As far as setup and how the channel labels work, that’s exactly how they work for me and I have your same setup.
My manual recordings are not working correctly now that I have updated to 2.2.58 on this channel. The others seem to be ok. That’s why I’m thinking it because the channel ID is wrong.
My labels between my apps are mostly different. I’ll try one that’s different.
Set up two different manual recordings both, when completing this setup, just flashed off the screen and both manual recordings did not happen.
Okay, what I’ve just tested and found is, what happens is there’s a confirmation screen that flashes up on the screen. It instantly disappears which is not allowing you to finish setting up the recording. If you just instantly hit the center button you may catch it and the recording will be set up successfully.
This is absolutely a bug that needs to be fixed
At this point I just want to fix the Channel ID problem and go from there.
That’s not going to happen.
I think the guide information is pulled from two different sources.
My legacy app that was missing program information, does have the program information in the new app.
All I can say is that it was the correct (channel ID) on the Legacy app before I updated to 2.2.58.
I reached out to Tablo about my problem. They said because your Tablo device is a legacy model, we’re unfortunately unable to correct or update missing guide data for it. Legacy models use a different TV Guide Data management process, and as such, we can’t accept requests to fix or modify their guide data.
So even though this happened because I updated to 2.2.58 I’m SOL.
As long as you have rescanned, saved, and updated the guide… Manual recordings shouldn’t care what name is associated with the channel number.
9.1 at what time should stick as long as you beat the flash of the confirmation screen.
Ex:
My 7.1 on new app states WHDH.
On LEGACY it states INDEPENDENT.
Manual recording works.
So after testing it all comes down to that confirmation screen that you need to hit okay on before it flashes away.
For REPEATING, you instantly need to hit the center okay button.
For ONE-TIME, you instantly have to hit down then the center okay button, but again you need to be quick.
This has absolutely nothing to do with the channel labels, but a bug in the manual recordings not giving you the option to confirm.
Thanks for your help. I’ll try what you suggested. Hopefully Tablo will add manual recording in their new apps.