I recently upgraded from an iPad 3 to an iPad Air 2. As soon as I switched to the new iPad, I noticed that I tended to get disconnected after pausing for more than a few seconds then hitting play. Usually I would be paused for a few minutes when this happened (I don’t know where the exact break point is). The disconnect always happens 4 seconds after hitting play, and kicks me out to the “Connect to Tablo” screen. I recently did some testing, and I was disconnected 10 out of 10 times. Has anyone else been experiencing anything similar? I contacted support and David was very nice and responsive, but unfortunately they weren’t able to replicate the issue so I kind of think this isn’t something that will get looked at (I don’t blame them, especially if I am the only one complaining of this). If anyone has any ideas of things I can try, I am all ears!
We’re trying to test a similar effect that we’ve heard of from one or two users. This appears to be some different kind of behaviour with the iPad Air 3.
To avoid confusion…Air 2 is the current version of the iPad. @TabloSupport Let me know if there is any other testing/troubleshooting you would like me to perform on my setup
Your crappy app doesn’t work with the iPad Air 2. It works fine with the iPhone 6 / 6 Plus. The iPad Air 2 has been released for months - how about an actual answer, rather than all this reboot everything BS that doesn’t work?
A little honesty goes a long way. There’s NO REASON to make people think THEY are defective, when it’s your app that is defective. It should be pulled from the iOS App Store immediately.
I am sure that with your “Crappy” attitude they will get right on appeasing you. No sense in being civil huh?