When we bought this was there fine print detailing the tablet requirement?
A computer or smartphone works fine as well. You just can’t set up a Tablo using just a Roku.
@snowcat is correct - you can also use a computer or smartphone for initial setup.
That detail is here: https://www.tablotv.com/how-tablo-works/
Thank you for the newest 1.0.25 tablo app version for android! Recently I was unable to connect via the app on my phone over my network, but was able to connect with it outside my network with tablo connect. Must have lost the IP or something. Had recently changed ISP and modem etc. Updated the app and boom, back online. Thanks for all you do!
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I’ve been trying to work with Support. Unfortunately my Table still doesn’t work properly. I’m out $500.00 for something that was supposed to help me save money. I’m still paying for cable TV due to my Tablo not working properly.
I bought a new fairly high end antenna, signal amp, tripod mount for the roof, two different hard drives since support suggested the initial name brand drive could be contributing to the problems. Paying for the subscription.
Still can’t get the remote access to work (I’ve asked for help on this topic at least 4 times). I have enabled QoS for my router and have set the Tablo and Roku’s in the high priority group. No difference.
I can unplug the antenna from the Tablo and plug it into a TV and all channels come in fine. Re-connect to the Tablo and rarely get good live tv signal. I get Weak Signal errors.
Interestingly enough, sometimes I can get live TV on the living room TV but not on the Bedroom TV. I’m using a Roku 3 on each TV. Both TVs/Rokus are about the same distance from my dual band router (12 feet at most). The living room tv is on the other side of the wall of the Tablo.
Even though the signal from the Tablo is supposed to come through my router, it is interesting that the Roku closer to the Tablo works better (at times).
Sometimes a channel that can’t be viewed live will record a show with decent quality.
That I can plug the antenna directly to the TV and it works fine, but doesn’t while plugged into the Tablo points to the Tablo as being the problem. Sadly support doesn’t see it that way. They are saying it is a signal issue with my antenna - ignoring that it works just fine with a normal TV.
Support has remoted into my Tablo, unfortunately their operating hours don’t mesh well with my work hours so it is difficult to be here while they are there.
And I’m past the return period for everything.
Help!
Dale
Oh, and I get the same results using the webapp via Chrome. I also have three ChromeCast devices, but don’t have an Android device at the moment to try.
Wow, that sounds very familar to my experience with support. 
@dtherio I completely understand where you are coming from. I too had issues like you are experiencing with support and along the lines of what you are seeing. In the end I gave up trying to have the Tablo do anything other then act as a DVR which it does very well. For live TV I ran coax to my TVs from my Antenna and I extract all my recorded content from my Tablo to my Plex media server using the SurLaTablo script.
After doing this I’ve been very happy and it has passed the wife test.
Sadly I purchased based on what it is supposed to do. It can’t make decent recordings. App claims my router isn’t configured correctly (have asked Tablo Support many times for help on that topic as well which they ignore).
And of course I am way past the time to return products I have purchased. At this point it is over $500.00 down the drain. Money I really can’t afford to waste.
I’ve called and left messages with support without a single return phone call. One time I was lucky and a person answered. The rest of the time, just voice mail.
@dtherio I feel your pain as I have lived through exactly the same.
Between my antenna, spliter, Tablo, hard drive, android Tablet and misc I was into this cord cutting adventure for around $800 myself only to find out that Chromecast wouldn’t work. By the time I came to this realization it was past my 30 day window to return to Amazon as well. I admit mostly cause I was traveling for business but again my issues where never resolved by support and they quite responding to my ticket and emails.
Luckily for me I’m some what tech savvy and by the grace of your favorite deity I was able to use @cjcox python script to integrate the Tablo into my Plex media server. If it wasn’t for that I’d up the proverbial creek without a paddle.
The Tablo has an internal 4 way splitter. Have you tried not splitting the antenna and connect it to the Tablo? I got a separate antenna for the TV.
Is there any way we can get rid of @orion4100 or at least direct him to US political forums where he’ll fit right in?
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I’m not using any splitters. The antenna is connected directly to the Tablo. All I get from support are lame excuses.
Mine does t even record properly. Support has seen this but still excuses.
There are shows - for example, Elementary - that routinely seem to start late, probably due to sports or other delays. The Tablo scheduler doesn’t ever adjust for this, so almost every episode I’ve recorded of Elementary is missing either the very end or as much as 2/3 of the show. The only solution I know is to record the next show on the schedule, but in this case it would be the evening news, so that’s not practical. Since it’s been a long time without an improvement, I’m not expecting the schedule program to improve, but why can’t we be allowed an option to increase the extra time at the end beyond 5 minutes for specific shows that follow sports or news events? Not for everything, but just for specific shows in problem slots, we could add say 1/2 hour or 1 hour to the end automatically.
Sunday night CBS is really a problem during football season. For that reason, I have a repeating manual recording of the CBS station from 8pm to 12pm. If the regular recordings get messed up, I have that as a fall back. And this is even after CBS moved all their shows back by 30 minutes on Sunday. They’re still running 10-20 minutes past that regularly.
The Tablo guys have said that the firmware can now support extending individual shows, but they can’t turn it on until they can get the UI to set it into the various clients.
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Thank you. I didn’t know that you could use both time-based and schedule-based recording simultaneously - I had thought it was a binary choice. I’ll try to set that up as a backup too.
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@TabloSupport Are there any guidelines on response time back to customers? Do you support multiple, concurrently open tickets from one user? Is there a way that submitted requests can be tracked? or followed up if nothing is heard back after more than a week has elapsed?
Can you tell me how many open, unresolved issues you currently have that I may have submitted? Or do they somehow get closed after a period of time?
We have some tips for working with our team here:
Do you support multiple, concurrently open tickets from one user?
Yes.
Is there a way that submitted requests can be tracked?
Not at this time. We did used to enable user login on Zendesk - but it created confusion for some customers trying to access https://account.tablotv.com/ or http://my.tablotv.com/.
or followed up if nothing is heard back after more than a week has elapsed?
If you reply to the ticket form your end at any time, it will always reopen the case on our end, even if it’s been closed, regardless of how long it’s been.
Can you tell me how many open, unresolved issues you currently have that I may have submitted?
We don’t have any open tickets from you. You are submitting tickets to this form, correct? Or else emailing support@tablotv.com?
Or do they somehow get closed after a period of time?
No, tickets are only closed after they’ve been deemed solved. But even then, if you respond to it from your end, it reopens the ticket.
Ok, kind of bummed out to realize that all the issues I’ve raised here, all the times that I’ve placed my Tablo in remote access mode is just “tears in the rain”. I’ll start opening tickets and if I don’t get a response after
“slightly longer”, I guess I’d have to open a second ticket since one can’t follow up on the original ticket as per
Its been this way since day one. Cheers
Yep, it’s all on me.